
Complaints
Our Commitment To You
At Golden Rock Solutions Ltd each of our customers is important to us, and we believe you have the right to a fair, swift and courteous service at all times. For any minor issues we will do our best to resolve these immediately. If there is anything you are not happy with you should speak to your advisor in the first instance who should be able to rectify the problem.
If for any reason you are still unhappy and you wish to register a formal complaint, you can do so in one of the following three ways:
By Writing: Complaints Officer, Golden Rock Solutions Ltd, Sherwood Business Centre, 616a – 618a Mansfield Road, Nottingham, Nottinghamshire, NG5 2GA
By Email: complaints@goldenrocksolutions.co.uk
By Phone: Call 0115 822 6900
Once Golden Rock Solutions Ltd are in receipt of your complaint they will deal with it promptly, effectively and in a positive manner.